Frequently Asked Questions
Where do you deliver?
We deliver to the United Kingdom only.
Do you deliver outside of the United Kingdom?
No sorry, currently we only deliver within the United Kingdom.
How long does it typically take for your products to be despatched?
Usually within 48 hours of processing your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 3-5 business days, however, some larger items can take longer.
Can I Change My Billing Or Shipping Information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at firstname.lastname@example.org as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
Once your payment has been received, we will send you a notification email to inform you about the order.
Do I need to open an account to shop on your Website?
No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.
Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.
I’m unable to complete my order on the Website. What do I do?
Please contact customer care at +44 20 3287 5880
or email@example.com. We’ll be happy to assist you.
Are my personal details safe on the Website?
HOW DO I TRACK MY ORDER?
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email.
How much does the delivery cost?
Orders for free delivery when you spend more than £500* online. For order prices below £500* we charge £9.50
*If you’ve just received a shipment notification, please allow 1 to 2 business days for the tracking information to be updated in the courier’s system.